Bookings are recommended and all monies are to be paid in full on booking. Visa or MasterCard only. Cancellation policies before departure: a minimum 48 hours notice for cancellation (100% will be charged - no refund). If cancellation occurs on your paid bookings, payment refund will be made less 15% for administration costs [No exceptions]. No-show on the day of departure no refund (100% will be charged). If we cancel you will receive your refund in full. Note: As we use another company for the transfers across Lake Manapouri, it is important you arrive on time. Unfortunately, the transfer boat doesn't wait for you, so please don't be late! For information on our vessel "SEAFINN" click here.
